Loss Control

Emerging Loss Trends: What’s Driving Claims Today—and How Risk Managers Can Prepare

Losses rarely originate from a single catastrophic event. More often, they develop from evolving operational risks that become normalized, underestimated, or overlooked until a claim occurs. As workplaces, technologies, and environmental conditions continue to change, risk managers are facing a new mix of loss drivers that require proactive—not reactive—controls.

This session will explore several current and emerging loss trends impacting organizations across industries, including lithium battery fire exposure, persistent slip/trip/fall and ergonomic risks, and temporary conditions that become permanent.

Drawing from real-world observations, the discussion will highlight how these risks translate into property, workers’ compensation, general liability, and business interruption losses.

Rather than focusing on policy alone, the session emphasizes practical loss control and prevention strategies that risk managers can influence today—such as identifying leading indicators, strengthening inspection and reporting processes, clarifying ownership, and addressing risk before it escalates. Attendees will leave with actionable insights to help anticipate emerging exposures, reduce loss frequency and severity, and better position their organizations for what’s next.

Glenn Thomas is the owner and principal consultant of Full Spectrum Safety Consulting, where
he partners with healthcare and senior living organizations to strengthen compliance, enhance
emergency preparedness, and build safer environments for residents, staff, and visitors.
Through his leadership, Glenn brings practical expertise and a solutions-driven approach to life
safety, regulatory compliance, and emergency management.

With over 25 years of experience across long-term care, emergency medical services (EMS),
and the fire service, Glenn offers a unique perspective that blends hands-on frontline response
with operational leadership in healthcare settings. His career includes extensive time in
long-term care administration, ensuring facilities meet stringent safety and compliance
standards, as well as decades serving in firefighting and EMS, where he developed deep
knowledge of emergency response, crisis management, and public safety.

Glenn leverages this comprehensive background to guide organizations through the
complexities of life safety codes, regulatory inspections, fire protection systems, and emergency
preparedness programs. His consulting practice is built on the belief that safety is not just a
compliance requirement, but a culture—one that protects lives, preserves trust, and ensures
resilience.