Job Summary

The Senior Coordinator, Risk Management at AMN Healthcare reports claims to third-party administrators (TPA), fields inquiries from internal and external partners, processes invoices, produces routine reports, and supports Risk Management team with day-to-day risk management functions. This position serves as the liaison between the third-party administrator (TPA) and the company for insurance claims management. To be successful in this role, individuals must be able to manage multiple job tasks and meet competing deadlines through prioritization and composure.

Job Responsibilities

• Able to recognize and assess common risks within familiar and unfamiliar contexts in assigned departmental functions and insurance lines.

• Possess a basic understanding of risks in the healthcare workforce solutions industry.

• Update internal and external reports and systems with information about risk incidents, claims, litigated matters, and/or insurance documentation across all lines of business and report to appropriate partners,

• Produce routine and simple ad-hoc reports for internal and external customers.

• Conduct employee interviews and workplace accident investigations.

• Under the support of Risk Analysts and Supervisor, work with workers’ compensation/Auto TPA to monitor active and litigated Workers Compensation/Auto claims in assigned jurisdictions, strategize with leadership on claim resolution, and analyze settlement and reserve requests.

• Generate workers’ compensation loss run reports.

• Responsible for fielding and responding to WC bond and criticism letter requests.

• Coordinate the compliance of safety related exposure notifications and OSHA reporting and recordkeeping requirements.

• Coordinate with the Workplace Safety Supervisor on assigned safety tasks and projects including coordination of the enterprise-wide ergonomics program and drafting safety articles for company intranet and newsletter.

• Receive, audit, and process department invoices across all lines of insurance for timely and accurate payment.

• Support Risk Management department in responding to and triaging requests from internal and external parties and assists in maintaining claim-related or insurance-related documentation and other administrative duties as assigned.

• Maintain accuracy and integrity of Risk Management Information System (RMIS) data.

• Participate in claim file reviews, third party administrator and vendor meetings, and insurance broker discussions.

• Assist with collecting insurance renewal exposure data and supporting documentation.

• Maintain documentation relating to risk management department programs including, but not limited to, quick reference tools, intranet website information, employee handbooks/onboarding materials, and written policies and procedures.

• Act as a risk management subject matter expert for assigned tasks and duties with the ability to present and train internal and external partners.

• Serve as the department "champion" for an internal initiative: Ethics, Wellness, Records, Diversity, Sustainability, Learning, Cybersecurity, or another formal committee. 

• Provide cross-functional support to all risk management programs including, but not limited to, business continuity, insurance program, occupational health and safety, and supplier compliance.

Key Skills

• Adaptability

• Strong Communication Skills

• Detail-Oriented

• Efficient

• Organizational Skills

• Presentation Skills

• Problem-Solving

Qualifications

Education & Years of Experience

• High School Diploma/GED plus 2 years of relevant work experience required

Additional Experience

• 3-5 years of work experience preferred

• Experience in corporate risk management for medium to large sized business

• Experience working in a healthcare organization preferred

Work Environment / Physical Requirements

• Work is performed in an office/home office environment.

• Team Members must have the ability to operate standard office equipment and keyboards.

AMN Healthcare will provide reasonable accommodations to qualified individuals with disabilities to enable them to perform the essential functions of the job.

Our Core Values

● Respect ● Passion ● Continuous Improvement ● Trust ● Customer Focus ● Innovation

At AMN we embrace the ways we are similar and different; respecting all voices and ensuring everyone has the opportunity to contribute to our collective success. We acknowledge our shared responsibility to foster a welcoming environment where everyone feels recognized and valued. We cast a wide net to recruit and retain competitive talent and build healthcare workforces supportive of the communities we serve. We believe in the power of compassion and collaboration to build healthy communities where access to quality care is available to all. Equal opportunity employer as to all protected groups, including protected veterans and individuals with disabilities.

At AMN we recognize that in-person connections have value and promote collaboration. You will be expected to come into an AMN Healthcare office at a frequency dependent on the work arrangement for your role.